Home Response 360

Home Response 360 offers boiler services and landlord gas safety certificates, as well as home emergency claims management.

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Quick overview

Its services also include kitchen appliance repairs, with access to a network of tradespeople.

Boiler services may include visual inspections, component checks and flue checks.
Gas appliances checked during a CP12 are listed on the certificate.
Emergency claims management covers plumbing, drainage, heating, electrics and appliances.
Service reports and certificates are sent by email after the engineer's visit, depending on the service purchased.
The website offers a contact form, online chat and a searchable blog.

Introduction

Home Response 360 offers boiler services and landlord gas safety certificates, also known as CP12 certificates.

It also manages home emergency claims involving plumbing, drainage, heating, electrics and appliances. Kitchen appliance repairs and brown goods are among its services.

What Home Response 360 offers

The services include boiler servicing, gas safety checks and claims management. Home Response 360 offers a home emergency helpline and access to a network of gas engineers, plumbers, electricians and appliance technicians.

Product and service categories

Boiler services

A boiler service may involve a visual inspection and checks of components inside the boiler. Other possible steps include a flue check, a gas pressure check and firing up the boiler to check for working faults.

Landlord gas safety certificates

Home Response 360 offers landlord gas safety certificates, known as CP12 certificates. Gas appliances checked during a CP12 are listed on the certificate.

Home emergency claims

Claims management covers plumbing, drainage, heating, electrics and home appliances in emergency situations. The service includes capturing details during the first call and validating claims.

Appliance repairs

Kitchen appliance repairs are included among the services offered. Home Response 360 also names brown goods in its service range.

Browse the full range on the Home Response 360 website.

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Using the website

The website has a contact form and a blog with a search feature. Online chat is available for questions about appointment times.

Notable features

Claims services range from first notification of loss to claims management. The process includes communication with the engineer and customer, as well as reporting.

Home Response 360 offers bespoke services for businesses. It also has a claims capture app available to tradespeople.

Frequently asked questions

What might an engineer look at during a boiler service?

A visual inspection may include looking for corrosion or leaks and checking the boiler flame. The engineer may also remove the boiler casing to check components and clean the inside.

Which boiler components may be checked?

The checks described include the heat exchanger, burner, main injector and spark probe. These are among the practices an engineer may carry out during a service.

How will the engineer contact me about an appointment?

The chosen engineer will contact you by telephone. They will give you an approximate arrival time.

What is listed on a CP12 certificate?

Gas appliances checked during a CP12 are listed on the certificate. Home Response 360 states that the check covers all gas appliances.

How are service reports and certificates received?

After the engineer's visit, a boiler service report and/or gas safety certificate is sent by email. The documents received depend on the service purchased.

What if the online appointment times do not fit?

Home Response 360 offers online chat for this situation. The chat team can direct you further.

Key takeaways

Boiler services may include visual and component checks.
Landlord gas safety certificates are available.
Home emergency claims management covers plumbing, drainage, heating, electrics and appliances.
Kitchen appliance repairs are among the services offered.
A claims capture app is available to tradespeople.

Summary

Home Response 360 offers boiler services and landlord gas safety certificates alongside home emergency claims management and appliance repairs. Its website also provides a contact form, online chat and a searchable blog.