Lightning Fibre

Lightning Fibre provides full fibre broadband for homes and businesses, as well as dedicated Ethernet and virtual landlines.

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Quick overview

Its website offers a postcode checker, registration of interest and a customer support portal.

Residential broadband packages include unlimited data usage and do not require a landline.
Business services include broadband, dedicated Ethernet and second lines.
Virtual landlines require working broadband and do not work during a power or network outage. Another method, such as a mobile phone, must be available for emergency use; the service may not be suitable for someone relying on a home support or monitoring system.
Landlords and managing agents can enquire about connecting multiple-dwelling buildings.

Introduction

Lightning Fibre provides full fibre broadband for homes and businesses, alongside a virtual landline service.

Its services include residential broadband, business broadband and dedicated Ethernet connections. It also offers installation and connectivity services for buildings and developments.

What Lightning Fibre offers

Residential broadband packages include unlimited data usage and do not require a landline. Business services include broadband, dedicated Ethernet and second lines.

The virtual landline uses VoIP technology to make voice calls over a broadband connection. It requires a working broadband connection and will not work during a power or network outage, so another method, such as a mobile phone, must be available for emergency use. It may not be suitable for someone who relies on a home support or monitoring system.

Product and service categories

Home broadband

Lightning Fibre offers residential full fibre broadband with a choice of packages. Some packages include a modem and Wi-Fi router. The router includes parental controls, and a landline is not required for the broadband connection.

Business broadband and Ethernet

Business services include full fibre broadband and dedicated Ethernet circuits. Some business packages include Wi-Fi 7 and a dedicated account manager. Static IP addresses are available, and business broadband packages have service level agreements with different fault resolution terms.

Virtual landlines

The virtual landline service uses broadband for voice calls rather than a traditional analogue connection. Calls to international and premium-rate numbers are not available. The service requires a working broadband connection and will not work during a power or network outage; another method, such as a mobile phone, must be available for emergency use. It may not be suitable for someone relying on a home support or monitoring system.

Browse the full range on the Lightning Fibre website.

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Using the website

Enter a postcode to check whether an address is ready to connect. If it is not, the site offers registration of interest for updates. The site also has a customer portal for raising support tickets and a contact form for business broadband enquiries.

Notable features

Lightning Fibre offers installation appointments, with a choice of date and time. A pre-installation survey may be required. On installation day, the team discusses and plans the route with the customer before starting work.

Landlords and managing agents can contact Lightning Fibre about connecting multiple-dwelling buildings. The service includes a site survey and an installation proposal. Written consent is required to build on or across private land.

Frequently asked questions

Does home broadband require a landline?

No landline is required to connect to Lightning Fibre broadband. A virtual landline service is offered separately.

What do upload and download speeds mean?

Download speed is the rate at which data is received from an internet source. Upload speed is the rate at which data is sent to an internet destination.

Can a business get a dedicated Ethernet connection?

Lightning Fibre offers dedicated Ethernet circuits as well as business broadband. Point-to-point and multi-site connectivity are available with the dedicated business Ethernet service, subject to regional availability.

Can tenants arrange a connection?

For a rental property or leasehold flat, Lightning Fibre requires the owner's consent before installing its network into the building. This consent takes the form of a signed wayleave.

What might street works involve?

Street works may include narrow trenches and the installation of street cabinets. Where possible, existing infrastructure such as underground ducts and utility poles may also be used.

How can I contact Lightning Fibre about business broadband?

The site offers a contact form for business broadband enquiries. The form can be used to request a callback, a face-to-face meeting or answers to questions.

Key takeaways

Full fibre broadband is available for homes and businesses.
Residential packages include unlimited data usage.
Business services include dedicated Ethernet and second lines.
The website has a postcode checker and a customer support portal.

Summary

Lightning Fibre offers home and business broadband, dedicated Ethernet and virtual landlines. Its services also include installation appointments and building connectivity enquiries for landlords and managing agents.